Ben Jost

Ben Jost is the CEO of TrustYou, a global leader in guest feedback analytics and experience intelligence for the hospitality industry. With more than 15 years of experience at the intersection of reputation management, data, and technology, he has helped shape how hotels and short-term rental operators use reviews and feedback as strategic business drivers rather than surface-level ratings.

Under his leadership, TrustYou has expanded its role beyond traditional review aggregation to become a platform focused on quality management, pricing influence, conversion optimization, and trust-building across the guest journey. Ben is recognized for his expertise in translating guest intelligence into measurable performance improvements, particularly as AI transforms how hospitality brands engage with and learn from their customers.