In this episode of STR Global Unlocked, Simon Lehmann speaks with Ben Jost, CEO of TrustYou, about how guest reviews are evolving into strategic infrastructure for hotels and short-term rentals. They explore how feedback, trust, and AI-driven experience intelligence directly influence pricing, conversion, and long-term performance.

Jeff Hurst and Cami Narino from Furnished Finder join Simon Lehmann to break down why midterm rentals are rising, how independent landlords built more than 300,000 listings, and what operators need to understand as monthly stays reshape housing and hospitality.

Sean Breuner from AvantStay shares how the company built a hospitality model focused on consistency, strong operations, and group travel. He explains the thinking behind their tech platform and what shaped their growth strategy in a volatile STR market.

Revenue and operations have long worked in silos. In this episode, Simon Lehmann sits down with Jeremy Gall, CEO of Breezeway, and Richie Khandelwal, Co-founder of PriceLabs, to discuss how data-driven integration is reshaping profitability for professional STR operators.